Shipping and Returns
Shipping & Returns
At Moss and Linen, we take care in every detail — from the way our collections are designed to the way they arrive at your door. Below you’ll find the details of our shipping and returns policies so you know exactly what to expect when you shop with us.
Shipping
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Complimentary Shipping: Enjoy free shipping on all orders of $150 or more.
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Flat Rate: Orders under $150 ship for a flat rate of $15 within the continental U.S.
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Processing Time: Most orders ship within 3–5 business days. You’ll receive tracking information as soon as your order is on its way.
Returns
We want you to love your home with Moss and Linen pieces. If something isn’t quite right, we’re here to help.
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Eligibility: Returns are accepted within 30 days of delivery.
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Condition: Items must be unused, in their original condition, and returned in original packaging.
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Return Shipping: Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
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Final Sale Items: Seasonal, personalized, or marked “Final Sale” items are not eligible for return.
To initiate a return, please contact us at andrea@mossandlinen.com and we’ll guide you through the process.
Our promise: We’re a small business that deeply values your support. Every order means the world to us, and we strive to make your experience effortless and joyful — from the moment you place your order to the moment it finds its place in your home.